/ Kitchen guidance

Direct apothecary support

Whether adjusting the steeping time of whole-leaf herbs or checking your parcel dispatch, our team answers every kitchen and pantry question with practical clarity.

Direct desk

Send your question

Share your order number, botanical batch detail, or preparation question below. We review each note individually and reply within one working day.

Quick reference

Helpful notes

Immediate answers to common questions about fresh arrivals, compostable parcels, and pantry shelf life.

Tracking
Materials
Freshness

Parcel dispatches

Recyclable packaging

Pantry storage

Every single-origin batch ships in protective cardboard sleeves. Notification emails include tracking numbers as soon as postal carriers scan the parcel.

Our amber glass jars and unbleached paper pouches protect delicate plant oils from UV sunlight while remaining completely curb-side recyclable.

Store freshly ground roots and leaf powders in cool, dry kitchen cupboards away from stovetop steam to preserve natural aroma for twelve months.